Our Agreement and Process
We want to help you achieve the best outcome possible, and will do what we can to help with that. We have included specific requests on our Quilt Preparation tab to help you achieve the best finish to your quilt.
Local and Distance Services
Many of our customers do not live in or near Des Moines, Iowa. For this reason we share everything you need to get started on this website. We accept quilts via mail from distant customers, conduct our consultation via phone or email, and accept payment via PayPal. For those who live in the area, we are happy to arrange a time to meet for a design consultation or arrange a drop off. Due to the nature of an in-home business, we are not at this time allowing customers to visit the studio. If you have any question regarding this process please vist our Contact Us tab.
Receiving and Processing
When your quilt is received via mail we will send you notice of its arrival. When your quilt is next in line to be quilted we will carefully look it over documenting with photo and notes any issues we see which may detract from the finished quilt, if any issues are noted we will contact you to discuss how you would like to proceed. If during the quilting process any issues arise (for example, a popped seam), we will contact you before continuing and will work with you to determine an agreed upon course of action. Additional repair or preparation charges may apply, but we will always discuss with you first. Examples of issues noted at intake include scant seams or holes, or a non square quilt top, stains, or excessive fraying.
After examining your quilt in comparison to the service requests submitted on the Quilting Request Form we will create a quilting plan specific to your goals. First, we intend to meet all specific requests for example the batting, quilting type, thread, and backing. If we have not previously met and discussed a quilting plan with you, we will then contact you with our suggestions and ideas for the more creative portion of the quilting plan, designed to be unique to your quilt.
In person customers are asked to pay in cash, credit (we use Square), or in advance using PayPal. We use PayPal to provide invoices and receive payment. PayPal is safe for both you and us. Our invoice will arrive at the completion of the quilting, we ask that all invoices are paid prior to your quilt being returned. Any quilt invoices left unpaid for more than 30 days are forfeit and ownership of the finished quilt will be held by Ad Astra Quilting.
A Note about Insurance
It is important to note, if a disaster were to happen (such as a fire, flood, tornado) and your quilt was damaged our insurance will only cover the material costs of your quilt, for further reimbursement a quilt appraisal would be necessary to document additional value.